BackAlpha Supreme Services

Privacy Policy

How we collect, use, and protect your data

Last updated October 22, 2026

1. Introduction

Alpha Supreme Services LLC ("we," "us," or "our") operates the workforce management platform at ass.services("Platform"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Platform.

2. Information We Collect

2.1 Account Information. When an account is created, we collect: full name, email address, phone number, company affiliation, and role assignment.

2.2 Employee Data (submitted by Clients). Clients submit employee information through Platform forms, which may include:

  • Full name, date of birth, email address, and phone number
  • Employment details: position, wage or salary information, employee ID, start date
  • Performance evaluation data and ratings
  • Disciplinary records, warnings, and related documentation
  • Termination records and reasons
  • Employment status changes
  • Uploaded documents (identification, onboarding materials, etc.)

2.3 Usage Data. We automatically collect activity logs, IP addresses, browser type, pages visited, and timestamps when you interact with the Platform.

3. How We Use Your Information

We use collected information to:

  • Provide and operate the Platform services
  • Process and manage HR workflows (onboarding, reviews, disciplinary actions, etc.)
  • Send transactional emails (review notifications, warning acknowledgments, password resets)
  • Maintain audit trails and activity logs for compliance
  • Authenticate users and manage account security
  • Improve and maintain the Platform
  • Comply with legal obligations

4. How We Share Your Information

We do not sell personal information. We may share information with:

  • Service Providers: Third-party services that help us operate the Platform (for example, email delivery via Resend, hosting, and database management)
  • Authorized Users: Staff users can view data across all client companies; Client users can only view data for their assigned companies
  • Employees: Performance reviews and disciplinary warnings are shared with the named employee via secure, time-limited links
  • Legal Requirements: When required by law, subpoena, court order, or to protect our rights and safety

Phone numbers and texting consent are never shared or sold for marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Ghost Drop SMS

This section explains how we handle information when you text, or receive texts from, the Ghost Drop number. The same policy is published at https://ass.services/sms-privacy.

  • Business: Alpha Supreme Services LLC ("we," "us")
  • Programme: Ghost Drop SMS
  • Number: +1 760 523 9600
  • Effective date: October 23, 2026

1. What this policy covers

This policy explains how we handle information when you text, or receive texts from, the Ghost Drop number.

Ghost Drop is an internal service for our store managers and team members. It is used to report daily sales, leave messages, and receive related operational replies.

2. Information we collect

  • Your mobile number.
  • The content of messages you send to us (for example, daily sales figures or messages).
  • Date, time, and delivery status of messages.
  • Your opt-in and opt-out records (when and how you consented or withdrew consent).

3. How we use it

  • To receive and record daily sales reports and messages.
  • To reply to you about those reports and messages.
  • To confirm who is texting, so private business information is shared only with approved people.
  • To honour STOP and HELP requests and keep records of consent.

4. Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Phone numbers and texting consent are never shared or sold for marketing.

We use service providers (our voice and messaging platform and its carrier partners) only to deliver messages on our behalf. They may not use your information for their own purposes.

We may disclose information where required by law.

5. Security and retention

Messages are stored in access-controlled systems and are only available to authorised staff.

We keep message records for 6 years, then delete them unless the law requires longer.

6. Your choices

Reply STOP at any time to stop receiving texts. You will get one confirmation text and no further messages. Text STOP to +1 760 523 9600 to cancel. Text START to +1 760 523 9600 to rejoin.

Reply HELP for help, text HELP to +1 760 523 9600, or email help@ass.services.

You may ask us to see or delete your information by emailing help@ass.services.

7. Changes

We may update this policy. The effective date above shows the latest version.

8. Contact

Alpha Supreme Services LLC
7901 4th Street N, Suite 300
St. Petersburg, FL 33702
help@ass.services

SMS Terms: https://ass.services/sms-terms

6. Data Storage and Security

Personal information is stored using industry-standard cloud infrastructure with the following protections:

  • Encrypted data transmission (TLS or SSL)
  • Row-level security policies restricting data access by user role
  • Secure authentication with verification codes and password hashing
  • Time-limited, tokenized links for employee responses
  • API keys and secrets stored in encrypted vaults

7. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Client Data is retained for the duration of the business relationship plus any legally required retention period. You may request deletion of specific records by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Receive a copy of your data in a portable format

To exercise these rights, contact us at help@ass.services.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Platform. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact

Alpha Supreme Services LLC
7901 4th Street N, Suite 300
St. Petersburg, FL 33702
help@ass.services

SMS Terms: https://ass.services/sms-terms

Alpha Supreme Services | Onboarding & Payroll